Fulfillment Policy

Last updated: May 19, 2025

1. Delivery of Digital Products

  1. Quick QR Art

    • Account provisioning occurs within one hour of purchase (typically instantly).

    • Generate & Download AI-designed QR codes art in PNG formats immediately.

  2. AgenticFlow AI

    • Account provisioning occurs within one hour of purchase (typically instantly).

    • You will receive an email with login instructions, your API key (if applicable), and links to our onboarding guides.

  3. AgenticFlow Multi-Agent Add-On (MAS) Pre-Order

    • Feature unlock and onboarding instructions are delivered on official launch day (scheduled Q3 2025).

2. Refund Policy

2.1 Quick QR Art Subscriptions

  • All subscription charges (monthly or annual) are final and non-refundable.

  • Core functionality is available at no cost via our Free Tier.

2.2 AgenticFlow AI Subscriptions

  • All subscription charges (monthly or annual) are final and non-refundable.

  • Core functionality is available at no cost via our Free Tier.

2.3 AgenticFlow Multi-Agent Add-On Pre-Order

  • Refund (minus Stripe fee) available at any time before the official launch date + 30 days.

  • To request a refund, email support@pixelml.com with your order number; refunds process within 5–7 business days.

2.4 Technical Issue Exception

  • If our platform is unavailable for more than 12 consecutive hours, or you encounter a verifiable defect that we cannot resolve within 48 hours, you may request a pro-rated credit or refund for the affected period—regardless of the above windows.

3. Cancellation Policy

  • Quick QR Art

    • Cancel anytime via your dashboard or by emailing support@pixelml.com.

    • Cancellation takes effect at the end of the current billing cycle; no pro-rated refunds are issued.

  • AgenticFlow AI Subscriptions

    • Cancel anytime via your dashboard or by emailing support@pixelml.com.

    • Cancellation takes effect at the end of the current billing cycle; no pro-rated refunds are issued.

  • AgenticFlow Multi-Agent Add-On Pre-Order

    • Cancel and receive a refund (minus Stripe fee) any time before launch + 30 days (see Section 2.3).

4. Contact Us

If you have any questions or need to request a refund or cancellation, please reach out:

  • Email: support@pixelml.com

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